Shipping Policy

AURICU ENERGY

Shipping Policy

From ready-to-ship portable solar products to made-to-order FlexRoll® Pro panels, we work to get your Auricu products delivered safely and as quickly as possible.

U.S. Warehouse Worldwide Delivery UPS Global Shipping Shipment Support
Delivery Overview

How Long Will My Order Take?

Shipping times depend on the product you purchase and your delivery destination.

READY TO SHIP

Rollable Solar Power Bank

Our Rollable Solar Power Bank is stocked in our U.S. warehouse, allowing us to offer faster delivery for customers in the United States.

United States 3–5 Business Days
Other Regions 5–8 Business Days

Orders to other regions are generally shipped through USPS. International postal delivery may be slightly slower depending on the destination and local delivery network.

MADE TO ORDER

FlexRoll® Pro Series

FlexRoll® Pro panels are prepared specifically for each order. Please allow approximately 3 business days for preparation before shipment.

Preparation Approx. 3 Days
UPS Transit 5–7 Business Days

Once completed, FlexRoll® Pro orders are shipped worldwide from Hong Kong via UPS. Typical transit time is 5–7 business days and many shipments may arrive sooner.

Order Journey

From Order to Delivery

A simple overview of what happens after you place your order.

01

Order Received

Your order and product configuration are received by our team.

02

Prepared

Stock products are packed quickly. FlexRoll® Pro panels normally require about 3 business days.

03

Shipped

Your shipment is handed over to USPS or UPS depending on the product and destination.

04

Delivered

Your order arrives at your destination and is ready for your next adventure.

Shipping Support

Something Wrong With Your Delivery?

If a shipment is damaged or taking longer than expected, contact us and we will help investigate.

◇

Package or Product Damaged

If your product is damaged during transportation, please contact us as soon as possible.

To help us assess the shipping damage, please include:

  • Photos of the outer shipping package
  • Photos clearly showing the damaged product
  • A photo of the shipping label if available
  • Your order number
◷

Shipment Taking Longer?

Most orders arrive within the estimated timeframe. Occasionally, shipping may take longer due to:

  • Public holidays
  • Carrier congestion
  • Customs clearance
  • Severe weather
  • Local delivery delays

If your order has exceeded the estimated delivery time, email us and we can help check or follow up with the carrier.

Need Shipping Help?

Contact Auricu Support

Questions about tracking, delivery delays, damaged packages, or your FlexRoll® Pro shipment? Send us an email and our team will help you check the status.

help@auricu.com
Important: All shipping times are estimated in business days. Delivery schedules may be affected by holidays, customs, weather conditions, carrier operations, or other circumstances outside Auricu Energy's direct control.