When you make a purchase, payment information is processed through our payment service providers and ecommerce platform.

Depending on the payment method you select, information may include credit or debit card details, payment account information, billing information, and transaction authorization details.

Auricu Energy generally does not directly store complete payment card numbers. Payment information is handled by the applicable payment processors according to their own security and privacy practices.

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments and refunds
• Arranging shipping and delivery
• Providing tracking information
• Responding to customer service requests
• Handling returns, refunds, warranty claims, or product issues
• Preparing customized FlexRoll® Pro or engineering orders
• Operating and improving our website
• Analyzing website performance and customer experience
• Preventing fraud, abuse, and unauthorized transactions
• Maintaining business and transaction records
• Complying with applicable legal or regulatory requirements
• Sending marketing communications where permitted by law and according to your communication preferences

Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website activity, measure performance, and improve customer experience.

Cookies may also be used by third-party analytics, advertising, ecommerce, or payment service providers.

Depending on your browser and location, you may be able to control cookies through your browser settings or through cookie preference tools made available on our website.

Blocking certain cookies may affect the functionality of some parts of our website.

Our online store may be operated using Shopify and related ecommerce services. Shopify may process certain personal information when you visit our store or make a purchase.

Shopify processes information according to its own privacy policies and applicable data protection requirements.

Where permitted, we may send information about Auricu products, new releases, promotions, solar solutions, or other relevant updates.

If you receive marketing emails from us, you may unsubscribe using the unsubscribe option provided in the communication.

Transactional communications relating to an existing order, payment, shipping, product support, or account may still be sent when necessary to provide the service you requested.

Auricu Energy serves customers internationally. As a result, personal information may be processed, accessed, or transferred across countries when necessary to process orders, provide customer service, arrange manufacturing, or deliver products.

Data protection laws may differ between countries. Where required, we take reasonable steps to use appropriate safeguards for international processing and transfers.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and support, maintaining transaction records, resolving disputes, preventing fraud, and satisfying applicable legal, tax, accounting, or regulatory requirements.

Different types of information may be retained for different periods depending on the purpose for which the information was collected.

Auricu products and services are not intended for children to purchase independently.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

Auricu Energy is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information to those services.

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations, or privacy practices.

When we update this policy, we may revise the effective date displayed at the top of this page. We encourage you to review this page periodically.