Return and Refund

AURICU ENERGY

Return & Refund Policy

Our return policy depends on the type of Auricu product you purchase. Ready-to-ship consumer products, made-to-order CIGS solar panels, and engineering projects have different return and refund conditions. Please review the applicable policy below before requesting a return.

Clear Return Conditions Product-Specific Policies Quality Issue Support Dedicated Customer Service
Policy Overview

Different Products, Different Return Policies

Please select the policy that applies to the product you purchased.

RETURN ELIGIBLE

Rollable Solar Power Bank

The Auricu Rollable Solar Power Bank may be returned when it meets our return eligibility requirements.

The product must be unused, complete, and returned in its original packaging and condition. If the package has been opened for inspection, the product must still show no signs of use.

Return Eligible
Restocking Fee 20%
Return Shipping Customer Paid
MADE TO ORDER

FlexRoll® Pro Series

FlexRoll® Pro panels are customized CIGS solar products prepared specifically for each order.

Because of their made-to-order nature, FlexRoll® Pro products are not eligible for standard returns.

If you believe there is a product quality issue, please contact us. We will evaluate the product condition and may offer an appropriate solution, including a partial refund when applicable.

CONTRACT BASED

Engineering & Custom Projects

Large custom solar projects, engineering solutions, special-size CIGS products, and other project-based orders may be governed by a separate sales or project agreement.

Return, refund, warranty, cancellation, and project acceptance terms for these orders will follow the individual contract or agreement associated with that project.

Rollable Solar Power Bank

Is My Product Eligible for Return?

Rollable Solar Power Bank returns must meet the following conditions.

✓ Return May Be Accepted

  • The product has not been used.
  • The product is complete and in its original condition.
  • Original packaging and included accessories are retained.
  • The product shows no signs of use, damage, modification, or improper handling.
  • You contact Auricu before sending the product back.

× Return Not Accepted

  • The product has been used.
  • The product is damaged after delivery due to customer use or handling.
  • Parts, accessories, or packaging are missing.
  • The product has been modified or altered.
  • The return was shipped without contacting Auricu first.
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20% Restocking Fee

Approved Rollable Solar Power Bank returns are subject to a 20% restocking fee. The customer is also responsible for the cost of shipping the product back to our designated return warehouse.

Return Process

How to Request a Return

Please do not send a product back before contacting Auricu.

01

Contact Us

Email help@auricu.com with your order number and the reason for your return request.

02

Return Review

Our team will review the order and confirm whether the product meets the return requirements.

03

Receive Return Address

If approved, we will provide the correct warehouse return address and return instructions.

04

Inspection & Refund

After the returned product arrives, we will inspect its condition before processing the applicable refund.

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Do Not Return Products Without Authorization

Our return warehouse address may vary depending on the order and shipment location. Please contact help@auricu.com before shipping anything back. Unauthorized returns may not be accepted or processed.

Made-to-Order CIGS Products

FlexRoll® Pro Refund Requests

Custom Products Are Not Standard Return Items

Every FlexRoll® Pro panel is prepared as a customized CIGS solar product based on the selected model, specifications, connector configuration, and order requirements.

For this reason, FlexRoll® Pro products cannot normally be returned simply because the customer changes their mind or no longer needs the product.

However, we understand that unusual situations can occur. If you believe your FlexRoll® Pro product has a quality issue, manufacturing defect, or another product-related problem, please contact us before taking further action.

We will review the situation based on the product condition, photos, videos, order specifications, and other relevant information. Depending on the circumstances, Auricu may provide an appropriate resolution, including a partial refund when applicable.

Product Problems

Received a Product With a Quality Issue?

Contact us first so we can understand the problem and provide the most appropriate solution.

What to Send Us

  • Your Auricu order number
  • A description of the problem
  • Clear photos of the affected area
  • Video showing the issue when helpful
  • Photos of the packaging if transportation damage is involved

What Happens Next

  • Our team reviews the product condition.
  • We confirm whether the issue is related to manufacturing, shipping, or use.
  • We evaluate the appropriate resolution based on the specific case.
  • A partial refund may be offered when appropriate.
Engineering Orders

Custom Engineering & Project Orders

Engineering projects and highly customized CIGS solar products may involve individually agreed specifications, testing standards, production requirements, payment schedules, and delivery terms.

These orders are governed by the sales contract, quotation agreement, purchase agreement, or other written project terms agreed between Auricu and the customer.

If the terms of a project agreement differ from this general Return & Refund Policy, the terms of the individual agreement will apply to that project.

Returns · Refunds · Quality Issues

Contact Auricu Support First

Before returning any product or requesting a refund, please contact our support team with your order number and details of the issue. We will review your request and provide the next steps.

help@auricu.com
Please note: Refund eligibility is determined after review of the applicable product type and product condition. Products returned without prior authorization may not be accepted. FlexRoll® Pro and other made-to-order products are subject to the custom-product conditions described above. Engineering and project orders are governed by their individual agreements.